THE RELATIONSHIP OF SERVICE QUALITY TO OUTPATIENT SATISFACTION AT THE BALOI PERMAI HEALTH CENTER IN 2022
Main
Fani Farhansyah*
Desfa Anisa
Cyntia Tampubolon
The aim of this study was to determine the relationship between service quality and satisfaction of outpatients at the Baloi Permai Health Center. The method used is quantitative method with survey research used is cross sectional to determine the effect of health service quality on patient satisfaction at the Baloi Permai Health Center. The results of this study were carried out by a chi square statistical test showing that the quality of patient care at the Baloi Permai Health Center was considered good by 81,2% with a total of 81 respondents. While patients who said they were not good were 18,8% with a total of 19 respondents. Patient Satisfaction at the Baloi Permai Public Health Center who rated satisfaction as much as 68% with a total of 68 respondents. While patients who said they were not good were 32% with a total of 32 respondents. Since the p value is 0,000 <0,05, thereby H0 is rejected and H1 is accepted, thus it can be concluded that there is a relationship between service quality and outpatient patient satisfaction at the Baloi Peria Health Center in 2022.
Kemenkes RI. (2014). Profil Kesehatan Indonesia 2014. Kementerian Kesehatan Republik Indonesia.
Mulyati, L., Andayani, S. A., & Prananto, J. (2020). Hubungan Kualitas Pelayanan Rawat Inap Dengan Indeks Kepuasan Masyarakat Puskesmas Wonosari. Jurnal Keperawatan Profesional, 8(2), 16–23. https://doi.org/10.33650/jkp.v8i2.1429
National, G., & Pillars, H. (2019). Manajemen mutu ilmu kesehatan II.
Nirwana. (2015). Pengaruh Kepuasan Konsumen dan Harga terhadap fasilitas (1st ed.).
Nursalam. (2013). Metodologi Penelitian Ilmu Keperawatan Pendekatan Praktis (3rd ed.). Salemba Medika.
Purwoastuti, E. (2015). Mutu Pelayanan Kesehatan & Kebidanan. Pustaka Baru Press.
Rina, N. A., Wahyudi, F., & Margawati, A. (2017). Perbedaan Tingkat Kepuasan Pasien Bpjs Terhadap Mutu Pelayanan Kesehatan Di Praktek Dokter Mandiri Dan Klinik Swasta (Studi Kasus Kecamatan Tembalang Semarang). Diponegoro Medical Journal (Jurnal Kedokteran Diponegoro), 6(2), 930–939.
Sabarudin, Mahmudah, R., Ruslin, Aba, L., Nggawu, L. O., Syahbudin, Nirmala, F., Saputri, A. I., & Hasyim, M. S. (2020). Efektivitas Pemberian Edukasi secara Online melalui Media Video dan Leaflet terhadap Tingkat Pengetahuan Pencegahan Covid-19 di Kota Baubau. Jurnal Farmasi Galenika (Galenika Journal of Pharmacy) (e-Journal), 6(2), 309–318. https://doi.org/10.22487/j24428744.2020.v6.i2.15253
Sugiyono, S. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta, CV.
Wildani, H., Badiran, M., & Hadi, A. J. (2020). Hubungan Kualitas Pelayanan Kesehatan Rawat Jalan dengan Tingkat Kepuasan Pasien Peserta JAMINAN Kesehatan Nasional di RSU Muhammadiyah Sumatera Utara. Jurnal Komunitas Kesehatan Masyarakat, 1(2), 7–21.
Yufrizal, M. R. N., Renaldi, F., & Umbara, F. R. (2017). Sistem informasi pelayanan fasilitas kesehatan tingkat 1 (Puskesmas) terintegrasi Kota Cimahi. Cimahi: Jawa Barat.
