Design and Development of a Digital Hajj Service Information System Using the TOGAF ADM Framework (A Case Study at the Ministry of Hajj and Umrah of Sukabumi City)
Main Article Content
Zainul Bahar*
Sudin Saepudin
Carti Irawan
Wisuda Jatmiko
The implementation of hajj administrative services requires an effective, efficient, and transparent system. However, the current service process at the Ministry of Hajj and Umrah of Sukabumi City is still conducted manually, resulting in limited access to information, low service efficiency, and a high risk of administrative errors. This study aims to design a web-based digital hajj service information system architecture to improve service quality and accessibility. The study applies the TOGAF framework using the Architecture Development Method (ADM), covering nine architecture phases from preliminary analysis to architecture change management. The results of this study produce an enterprise architecture blueprint consisting of business architecture, information system architecture, technology architecture, and implementation roadmap. The proposed system enables digital management of registration, cancellation, and transfer services, improving service efficiency, administrative transparency, and public access to hajj information. The implication of this study is that the proposed architecture can serve as a strategic reference for digital transformation in public service institutions, particularly in hajj administration services.
Abdillah, A. R. K., Styawati, E., & Rahayuningsih, E. (2025). Strategi Promosi dan Kualitas Layanan Pada Minat Menabung Baitul Maal wa Tamwil Nahdlotul Ulama’ Temayang. SHARF: Jurnal Ekonomi Dan Perbankan Syariah, 6(2), 1–24. https://journal.stebi-alrosyid.ac.id/index.php/sharf/article/view/7
Azim, R. N., & Saepudin, S. (2026). Pemodelan Sistem Informasi Penyewaan Sound System di MDS Elektronik Menggunakan ArchiMate Enterprise Architecture. Jurnal Komputer, Informasi Dan Teknologi, 6(1), 1–10. https://doi.org/10.53697/jkomitek.v6i1.3891
Dinata, F. S., Saepudin, S., & Mupaat. (2024). Perancangan Arsitektur Sistem Informasi Purchase Order Online Sayuran Korea Menggunakan Framework Zachman. The Indonesian Journal of Computer Science, 13(5), 8030–8045. https://doi.org/10.33022/ijcs.v13i5.4359
Fahrudin, A., Purnama, B. E., & Riasti, B. K. (2011). Pembangunan Sistem Informasi Layanan Haji Berbasis Web pada Kelompok Bimbingan Ibadah Haji Ar Rohman Mabrur Kudus. Journal Speed, 3(1), 35–43. https://doi.org/10.3112/speed.v3i1.884
Farid, R. (2019). Dana Talangan Haji; Problem atau Solusi Jitu? (Studi Evaluasi Kebijakan Penyelenggaraan Ibadah Haji). Palita: Journal of Social Religion Research, 4(2), 107–120. https://doi.org/10.24256/pal.v4i2.758
Farida, I. (2020). Analisis Efektivitas Sistem Informasi dan Komputerisasi Haji Terpadu (SISKOHAT) dalam Penyelenggaraan Ibadah Haji di Kabupaten Sumedang. Repository FISIP UNSAP, 20(1), 1–70. https://repository.unsap.ac.id/index.php/fisipunsap/article/view/100
Ginting, G. A., Siallagan, S., Tarigan, W., & Pinem, A. (2025). Pengembangan Sistem Informasi Manajemen Inventori Sekolah dengan Pemodelan Unified Modelling Language pada Yayasan Perguruan Gajah Mada. Jurnal Riset Multidisiplin Edukasi, 2(10), 583–594. https://doi.org/10.71282/jurmie.v2i10.1046
Jaja, J. (2026). Perancangan Arsitektur Enterprise Untuk Mendukung Tata Kelola Sistem Informasi Pemerintahan Desa Pakuhaji Menggunakan Togaf. Global, 13(1), 81. https://doi.org/10.35569/global.v13.i1.2587
Khairunnisa, A. N., Maksudi, M., & Martinus, A. I. (2025). Sistem Informasi Pelayanan Haji Berbasis Web di Kelompok Bimbingan Ibadah Haji (KBIH) Wadi Fatimah. Inti Talafa, 16(2), 85–91. https://doi.org/10.32534/int.v16i2.6570
Lestari, N., Aprisa, M. T., & Dewi, D. E. C. (2024). Eksplorasi Strategi Pengumpulan Data dalam Penelitian Kualitatif dan Kuantitatif; Studi Perbandingan Metode Tesis di Kalangan Akademisi. Irsyaduna: Jurnal Studi Kemahasiswaaan, 4(3), 380–388. https://doi.org/10.54437/irsyaduna.v4i3.1848
Mulhaeriyah, M., Nonci, N., & Mustanir, A. (2026). Efektivitas Sistem Informasi dan Komputerisasi Haji Terpadu (SISKOHAT) dalam Penyelenggaraan Ibadah Haji di Kabupaten Sidenreng Rappang. JDP (Jurnal Dinamika Pemerintahan), 9(1), 797–809. https://doi.org/10.36341/jdp.v9i01.7146
Munazilin, A., Muqtadir, F., Prasetyariansyah, I., & Wahyudi, F. (2024). Rancang Bangun Arsitektur Enterprise Pada TPQ Energi Qurani Menggunakan Metode TOGAF (The Open Group Architecture Framework) ADM. Jurnal Janitra Informatika Dan Sistem Informasi, 4(1), 15–24. https://doi.org/10.59395/janitra.v4i1.180
Noor, M. (2018). Haji dan Umrah. Jurnal Humaniora Teknologi, 4(1), 38–42. https://doi.org/10.34128/jht.v4i1.42
Supriyana, I. (2010). Model Arsitektur Bisnis, Sistem Informasi, dan Teknologi di Bakosurtanal Berbasis TOGAF. TELKOMNIKA (Telecommunication Computing Electronics and Control), 8(1), 17–24. https://doi.org/10.12928/telkomnika.v8i1.600
Widjaja, H., Indrajit, R. E., & Dazki, E. (2025). Transforming Real Estate: Leveraging TOGAF ADM for Digital Optimization in Enterprise Architecture. Sinkron, 9(1), 220–231. https://doi.org/10.33395/sinkron.v9i1.14219
Zachman, J. A. (1997). Enterprise architecture: The issue of the century. Database Programming and Design, 10(3), 44–53. https://cioindex.com/wp-content/uploads/nm/articlefiles/63503-EAIssueForTheCenturyZachman.pdf
