AFANDI, Y. .; MASKUR, M.; FIERNANINGSIH, N.; FAUZI, A. . SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE. INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM , [S. l.], v. 2, n. 4, p. 242–255, 2023. DOI: 10.55047/ijateis.v2i4.986. Disponível em: https://ojs.transpublika.com/index.php/IJATEIS/article/view/986. Acesso em: 2 jul. 2024.