Afandi, Yosi, Maskur Maskur, Nilawati Fiernaningsih, and Ahmad Fauzi. 2023. “SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE”. INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM 2 (4):242-55. https://doi.org/10.55047/ijateis.v2i4.986.