THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE
(Study on Service Employees at PT. Pos Indonesia, Jombang Branch)
Main Article Content
Dekrito Neonatus Alfonso*
Deni Widyo Prasetyo
The purpose of this study was to see how Organizational Citizenship Behavior and Organizational Commitment affected employee performance. The research was conducted using explanatory research methods. In this study, the population consisted of all employees who worked in the service department, and a saturated sample approach or census was utilized to select a research sample of 30 people from the overall population. According to the study's findings, Organizational Citizenship Behavior has a negative and significant effect on employee performance, but Organizational Commitment has a positive and substantial effect on the performance of Service Department employees PT. Pos Indonesia (Jombang Branch). The implications of this study indicate that increasing OCB and organizational commitment can improve employee performance. Therefore, companies need to encourage OCB behavior and increase employee organizational commitment through various programs and policies that support these two variables.
Arifin, N. (2013). Manajemen sumberdaya manusia: Teori dan kasus. unisnu press.
Bastyant, M. N., Sari, E. Y. D., & Bashori, K. (2024). Organizational Citizenship Behavior (OCB) Ditinjau dari Komitmen Organisasi dan Keadilan Organisasi. JIIP-Jurnal Ilmiah Ilmu Pendidikan, 7(3), 2238–2244.
Bilgin, N., & Demirer, H. (2012). The examination of the relationship among organizational support, affective commitment and job satisfaction of hotel employees. Procedia-Social and Behavioral Sciences, 51, 470–473.
Fitri, I. K., & Endratno, H. (2021). Pengaruh komitmen organisasi dan kepuasan kerja terhadap kinerja karyawan dengan organizational citizenship behavior sebagai variabel intervening: studi pada karyawan Hotel Bahari, Kabupaten Tegal. Derivatif: Jurnal Manajemen, 15(2), 276–293.
George, J. M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76(2), 299.
Greenberg, J. (2011). Insidious workplace behavior. Routledge.
Hasibuan, M. S. P. (2017). Manajemen sumber daya manusia. Bumi Aksara.
Husainah, N., Hasanah, H., & Hamidah, H. (2024). Pengaruh Disiplin Kerja dan Komitmen Organisasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja. Journal of Economics and Business UBS, 13(3), 794–804.
Jaros, S., & Culpepper, R. A. (2014). An analysis of Meyer and Allen’s continuance commitment construct. Journal of Management & Organization, 20(1), 79–99.
Latief, A., Syardiansah, S., & Safwan, M. (2019). Pengaruh Komitmen Organisasi dan Kepuasan Kerja terhadap Kinerja Karyawan Badan Penyelenggara Jaminan Sosial Kesehatan. Jurnal Administrasi Publik (Public Administration Journal), 9(1), 43–48.
Mangkunegara, A. A. P. (2017). Manajemen Sumber Daya Manusia Perusahaan. PT. Remaja Rosdakarya. Bandung.
Podsakoff, P. M. (2010). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and Organizational Citizenship Behaviors. Leadership Quarterly, 1(2), 107–142.
Seto, A. A., Febrian, W. D., Mon, M. D., Senoaji, F., Kusumawardhani, Z. N., Rusman, I. R., Simarmata, N., Sari, Y. P., Novita, D., & Hasanah, H. (2023). Manajemen Sumber Daya Manusia. Global Eksekutif Teknologi.
Suzana, A. (2017). Pengaruh Organizational Citizenship Behavior (OCB) terhadap kinerja karyawan (studi di: PT. Taspen (Persero) kantor cabang Cirebon). LOGIKA Jurnal Ilmiah Lemlit Unswagati Cirebon, 19(1), 42–50.
Utami, N. M. S., Saraswati, N. P. A. S., & Putri, N. K. D. A. (2024). Pengaruh Komitmen Organisasi, Lingkungan Kerja, Dan Kompensasi Terhadap Kinerja Karyawan (LPD) Pakraman Pedungan. Jurnal Ekonomi Manajemen Dan Bisnis (JEMB), 3(1), 33–43.
Utari, W., Suryanto, E., & Mardi, N. (2024). Pengaruh Kepemimpinan Transformasional Dan Pemberian Kompensasi Terhadap Prestasi Kerja PegawaiBadan Pengelolaan Keuangan Dan Pendapatan Daerah (BPKPD) Kabupaten Pamekasan Yang Dimediasi Oleh Organizational Citizenship Behaviour (OCB). Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-Commerce, 3(2), 475–494.
Wijaya, C. (2017). Perilaku organisasi. Lembaga Peduli Pengembangan Pendidikan Indonesia.
