THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE
(Study on Service Employees at PT. Pos Indonesia, Jombang Branch)
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Dekrito Neonatus Alfonso*
Deni Widyo Prasetyo
The purpose of this study was to see how Organizational Citizenship Behavior and Organizational Commitment affected employee performance. The research was conducted using explanatory research methods. In this study, the population consisted of all employees who worked in the service department, and a saturated sample approach or census was utilized to select a research sample of 30 people from the overall population. According to the study's findings, Organizational Citizenship Behavior has a negative and significant effect on employee performance, but Organizational Commitment has a positive and substantial effect on the performance of Service Department employees PT. Pos Indonesia (Jombang Branch). The implications of this study indicate that increasing OCB and organizational commitment can improve employee performance. Therefore, companies need to encourage OCB behavior and increase employee organizational commitment through various programs and policies that support these two variables.
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