THE INFLUENCE OF WORKLOAD AND WORK ENVIRONMENT ON TURNOVER INTENTION
(Study on Employees of the Service Department of PT. Pos Indonesia Jombang Branch)
Main Article Content
Annisa Dwi Rahayu*
Nurul Hidayati
The purpose of this study was to examine how the workload and work environment impact turnover intentions among employees at the service department of PT. Pos Indonesia Jombang Branch. Data was gathered through a questionnaire distributed to 30 employees. The research methodology employed was explanatory in nature. Findings revealed that workload was positively correlated with turnover intentions, whereas the work environment had a negative association with turnover intentions at the PT. Pos Indonesia Jombang Branch. These results imply that PT Pos Indonesia (Jombang Branch) should prioritize workload management and work environment improvements to boost employee retention rates. By addressing these issues, the organization could cultivate a more content and loyal workforce, ultimately reducing turnover and related expenses. Future studies could delve into other factors like job satisfaction, organizational culture, and job stress to deepen understanding of turnover intentions.
Fauzi, A., Hutajulu, L., Rijal, M., Moses, H., Samuel, I., & Sidik, M. (2023). Analisis Pengaruh Kepuasan Kerja, Beban Kerja, Serta Lingkungan Kerja Pada Performa Pegawai (Literature Review Metodologi Riset Bisnis). Jurnal Ilmu Multidisplin, 1(4), 874–885.
Hasibuan, M. S. P. (2008). Manajemen sumber daya manusia. Bumi aksara.
Ikatrinasari, Z., Prayogo, L., & Ariyanti, S. (2018). Analysis of turnover intention power factors: A case study of retail company in Jakarta. Management Science Letters, 8(10), 1097–1102.
Mahendrawan, G. (2015). Pengaruh Beban Kerja dan Kompensasi terhadap Kepuasan Kerja. E-Jurnal Manajemen Unud, 4(11), 3936–3961.
Martha, L., Sogiroh, N. U., Magdalena, M., Susanti, F., & Syafitri, Y. (2018). Profitabilitas dan kebijakan dividen terhadap nilai perusahaan. Jurnal Benefita, 3(2), 227–238.
Nawaz, I., Maan, A. A., Khan, I. A., & Shahbaz, B. (2022). The Effect of Physical Work Environment on the Job Satisfaction of Nurses in the Rural Health Care Settings of Punjab, Pakistan. Pakistan Journal of Medical & Health Sciences, 16(03), 401.
Pricelda, A., & Pramono, R. (2021). Pengaruh Beban Kerja, Stres Kerja, dan Lingkungan Kerja terhadap Kinerja dengan Turnover Intention sebagai Mediasi pada Karyawan PT Farmasi XYZ dalam Masa Pandemi COVID-19. Jurnal Ilmiah Akuntasi Dan Keuangan, 4(3), 712–721.
Sedarmayanti, H. (2018). Manajemen sumber daya manusia; reformasi birokrasi dan manajemen pegawai negeri sipil. Reflika Aditama.
Singarimbun, M., & Effendi, S. (2006). Metode penelitian survai (edisi Revisi). Jakarta Barat: Pustaka LP3ES Indonesia.
Tanuwijaya, R. M. (2016). Pengaruh Kepuasan Kerja dan Komitmen Organisasional Terhadap Turnover Intention Karyawan High Point Serviced Apartment Surabaya. Agora, 4(2), 389–393.
Wijaya, S. N. (2022). Pengaruh Beban Kerja, Komunikasi, dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan di PT. Mayora Indah Tbk (Divisi HRD). Universitas Buddhi Dharma.
