KURNIAWAN, G.; SUDIBYO, A. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY AT PT APLIKASI KARYA ANAK BANGSA (GOJEK INDONESIA). JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS, [S. l.], v. 3, n. 2, p. 383–395, 2024. DOI: 10.55047/jhssb.v3i2.941. Disponível em: https://ojs.transpublika.com/index.php/JHSSB/article/view/941. Acesso em: 18 mar. 2026.