ANALYSIS OF LEGAL PROTECTION FOR ONLINE SHOPPING CONSUMERS
Main
I Putu Agus Putra Arimbawa*
I Made Dedy Priyanto
The study aimed to examine the legal safeguards provided to consumers engaged in online shopping. This study utilized a normative juridical approach with a descriptive qualitative method. Secondary data was collected through a literature review, encompassing various sources such as journals, books, laws, and regulations. The analysis was descriptive in nature, leading to a generalization of the research problem. The findings revealed that consumer protection is regulated by Law no. 8 of 1999 on Consumer Protection, with the ITE Law, specifically Law no. 19 of 2016 on Information and Electronic Transactions, also being applicable to online shopping transactions. Disputes arising from online shopping can be resolved through instant claims (negotiation, mediation, etc.), seeking assistance from the Consumer Dispute Settlement Agency, or resorting to legal action. Furthermore, the study highlighted the importance of consumer awareness and education in understanding their rights and responsibilities when engaging in online shopping. It also emphasized the need for e-commerce platforms to implement transparent and fair practices to protect consumers from fraudulent activities
Benuf, K., & Azhar, M. (2020). Metodologi Penelitian Hukum sebagai Instrumen Mengurai Permasalahan Hukum Kontemporer. Gema Keadilan, 7(1), 20-33. https://doi.org/10.14710/gk.7.1.20-33
Hovell, D. (2018). The authority of universal jurisdiction. European Journal of International Law, 29(2), 427-456. https://doi.org/10.1093/ejil/chy037
Rahmanto, T. Y. (2019). Penegakan Hukum Terhadap Tindak Pidana Penipuan Berbasis Transaksi Elektronik. Jurnal Penelitian Hukum DE JURE, 19(1), 31-52. http://dx.doi.org/10.30641/dejure.2019.V19.31-52
Soleh, M. F. (2020). Penimbunan Alat Pelindung Diri pada Masa Pandemi Covid-19: Kajian Hukum Pidana Bidang Perlindungan Konsumen. Undang: Jurnal Hukum, 3(1), 1-31. https://doi.org/10.22437/ujh.3.1.1-31
Susanti, I. (2017). Tinjauan Yuridis Terhadap Perlindungan Konsumen Belanja Online Berdasarkan UU NO. 8 Tahun 1999 Tentang Perlindungan Konsumen Juncto UU NO. 11 Tahun 2008 Tentang Informasi dan Transaksi Elektronik. SIGMA-Mu (Jurnal Penelitian & Gagasan Sains Dan Matematika Terapan), 9(1), 19-32. https://doi.org/10.35313/sigmamu.v9i1.966
UU No. 8 Tahun 1999 Tentang Perlindungan Konsumen. https://peraturan.bpk.go.id/Home/Details/45288/uu-no-8-tahun-1999
UU No. 19 Tahun 2016 Tentang Informasi dan Transaksi Elektronik. https://peraturan.bpk.go.id/Home/Details/37582/uu-no-19-tahun-2016
Databooks. (2020). Badan Perlindungan Konsumen Terima 1.276 Pengaduan selama 2020. https://databoks.katadata.co.id/datapublish/2020/12/15/badan-perlindungan-konsumen-terima-1276-pengaduan-selama-2020 Diakses Pada 27 Januari 2022
Databooks. (2021). Waktu Orang Indonesia Mengakses Aplikasi Belanja Online Meningkat Drastis di 2021. (2021). https://databoks.katadata.co.id/datapublish/2022/01/19/waktu-orang-indonesia-mengakses-aplikasi-belanja-online-meningkat-drastis-di-2021#:~:text=Menurut%20laporan%20State%20of%20Mobile,terbesar%20di%20antara%20negara%20lain. Diakses Pada 27 Januari 2022
