Pengembangan Ekosistem Pelayanan Publik Digital Terpadu di Kelurahan Sukagalih Kabupaten Garut
Main
Yusza Reditya Murti
Herry Irawan
Dian Ramadhani*
Digital transformation in public services has emerged as an urgent necessity to enhance operational efficiency and effectiveness across various levels of government. Sukagalih Village, located in Tarogong Kidul District, Garut Regency, with a population of 17,145 residents and 12,000 households, faces complex challenges in public service delivery. The primary issues encompass manual administrative systems that cause operational inefficiencies, challenges in tracking demographic data for social assistance and community empowerment programs, and fragmented regional monographic data that hinders data-driven decision-making. Additional challenges including risks of illegal levies and lack of transparency in public services further reinforce the urgency for digital solution implementation. This research aims to develop an integrated digital public service ecosystem that incorporates administrative service management information systems and geospatial-based analytics dashboards in Sukagalih Village. The system development approach follows the System Development Life Cycle (SDLC) framework with the Scrum methodology, involving village officials participatively throughout each development stage. The system is designed reduce physical office visits, featuring document upload capabilities through digital platforms and analytics dashboards for empowerment program monitoring. The implementation of this digital ecosystem is expected to reduce administrative document processing time, improve the accuracy of regional monographic data with precise geospatial coordinates, minimize illegal levy practices, and enhance transparency and accountability in public services. The research outcomes are projected to serve as a smart village model that can be adopted by other villages or sub-districts in realizing transparent, accountable, and data-driven governance.
Aprilina, V., Dompak, T., Salsabila, L., & Lodan, K. T. (2025). The Role Of Digitalization In Enhancing Public Service Efficiency: Challenges And Opportunities In Managing Public Complaints Through E-Government In Indonesia. International Journal of Social Welfare and Family Law, 2(1), 57–66.
Handayani, A. S. A., & Anwar, U. S. K. (2021). Kepuasan Dan Kenyamanan Nasabah Terhadap Pelayanan Yang Diberikan Oleh PT Taspen (Persero) Jambi. Transekonomika: Akuntansi, Bisnis Dan Keuangan, 1(3), 284–294. https://doi.org/https://doi.org/10.55047/transekonomika.v1i3.48
Ismail, M. R., Saputra, T. S., Sari, A. S., & Wulandari, S. (2025). Pengaruh Digitalisasi Terhadap Efektivitas Administrasi (Studi Kasus Pada Dinas Pendidikan Kota Palembang Bagian Staff Umum dan Kepegawaian). 3, 1065–1069.
Kosassy, S. M., Yanuardi, A., Marzalisman, M., Marwandizal, M., & Yurismen, Y. (2025). Analisis Transformasi Kualitas Pelayanan Berbasis Digital Di Era VUCA. Jurnal Review Pendidikan Dan Pengajaran (JRPP), 8(1), 1072–1077.
Lino, M. M., Djani, W., & Neolaka, M. N. B. C. (2025). Pentingnya Data dan Informasi bagi Perencanaan Pembangunan Desa Berkelanjutan. Jurnal Abdi Masyarakat Indonesia, 5(1), 49–58.
Nursetiawan, I., & Putra, R. A. K. (2021). Urgensi Penerapan Smart Governance Dalam Prespektif Pelayanan Publik Di Desa Pangandaran. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 8(1), 162–170.
Prayitno, A. (2025). Digitalization of Business Administration in Government: Strategy towards Smart Government. Journal of Governance, 10(1).
Puspitasari, N., Septiarini, A., Hakim, M. I., Afifah, D. N., Salsabila, Z., Fornia, D. D. E., Wahyudi, M. I., Pramudya, P. E., & Hanif, A. L. (2023). Teknologi Arsip Digital sebagai Upaya Peningkatan Layanan Administrasi di Kelurahan Sungai Pinang Luar Kota Samarinda. Inovasi Teknologi Masyarakat (INTEKMAS), 1(1), 8–14.
Putra, A. R., & Silfiana, S. (2022). Analisis implementasi sistem informasi desa terintegrasi di Kabupaten Serang. Jurnal Kebijakan Pembangunan Daerah, 6(1), 67–78.
Ramatika, D., Marlina, L., & Siahaan, A. P. U. (2025). Visualization of Data Recipients of the Smart Indonesia Program (PIP) through the Business Intelligence Dashboard at the PSP Center. Journal of Information Technology, Computer Science and Electrical Engineering, 2(2), 42–49.
Rosnidah, I., Fatimah, S. E., & Hadyati, S. N. (2022). Pelatihan Penerapan Laporan Keuangan Berbasis Standar Akuntansi Keuangan Entitas Mikro Kecil Dan Menengah (SAK EMKM) Dan Pemasaran Digital Pada Umkm Olahan Limbah Kulit Ikan Di Kota Cirebon. JOURNAL OF SUSTAINABLE COMMUNITY SERVICE, 2(4), 223–231. https://doi.org/10.55047/jscs.v2i4.640
Trimurni, F., Sihombing, S. M., & Saraan, M. I. K. (2023). Monografi Desa dan Sustainibilitas Pembangunan: Studi Kasus Pada Desa Swadaya di Kabupaten Deli Serdang, Sumatera Utara. Journal Of Human And Education (JAHE), 3(2), 1–11.
