PERFORMANCE ANALYSIS OF SUPERVISORY CONSULTANTS ON PROJECTS IN THE HOUSING AND SETTLEMENT AREAS OF EAST JAVA PROVINCE
Deni Rahadian*
Koespiadi
Wateno Oetomo
The Supervisory Consultant is the party assigned by the project owner to realize the planned planning results according to the development of good settlement infrastructure facilities and utilities. The government, especially in the PRKP Division of East Java Province, collaborates with service providers, one of which is a supervisory consultant, in this case encouraging supervisory consultants to increase understanding of customer satisfaction. This research has several objectives, namely identifying variables of project management performance of PRKP activities in East Java Province; measuring the level of customer satisfaction from the project management performance of PRKP activities in East Java Province. The research stages taken in this study, namely Research background, Formulation of problems and research objectives, Literature study, Preliminary survey, Data collection, Data testing, Data analysis. The analysis method used is the customer satisfaction index method. The data is processed using the MS.Excel and SPSS programs. The results of the analysis with the customer satisfaction index show a CSI value of 63.55% which means satisfied. which is low and needs to be improved.
I Komang, Juniada, I Putu (2021), Analisis Kinerja Konsultan Pengawas Konstruksi Dalam Pelaksanaan Proyek Gedung Puskesmas di Kabupaten Tabanan
Frisca, Gatot, & Teguh (2023), Pengukuran Kinerja Konsultan Pengawas Konstruksi Jalan Dengan Metode CSI
Amir (2021). Evaluasi Konsultan Pengawas Pada Proyek Pembangunan Jalan di Provinsi Kalimantan Timur
Tjiptono, Fandy dan Anatasia Diana. 2019. Kepuasan pelanggan (konsep,pengukuran dan strategi). Yogyakarta : Andi
Martilla, J. A. and James, J.C. (1977). Importance-Performance Analysis. The Journal of Marketting, 41(1), pp. 77-79.
Khasani, R. R., Wibowo, M. A., & Hatmoko, J. U. (2013). Evaluasi Kepuasan Pelanggan terhadap Kinerja Manajemen Proyek Kontraktor Besar Bangunan Gedung. Semarang: Universitas Diponegoro. Diambil kembali dari http://eprints.undip.ac.id/39977/
Kerzner, H. 1982. Project Management For Executive. Van Nostrand Reinhold Company.
Sugiyono. (2019). Metodelogi Penelitian Kuantitatif dan Kualitatif Dan R&D. Bandung: ALFABETA
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatig, dan R&D, penerbit Alfabeta,Bandung
Gunawan,C.(2018). Mahir Menguasai SPSS: mudah mengelola data dengan IBM SPSS statistic 25. Yogyakarta: CV. Budi Utama.
Project Management Institute. (2017). A guide to the project management body of knowledge: (PMBOK® guide) (6th ed.). Newtown Square, Pennsylvania, Usa: Project Management Institute
Project Management Institute. (2017). A guide to the project management body of knowledge: (PMBOK® guide) (6th ed.). Newtown Square, Pennsylvania,
Creswell, John W. 2017. Pendekatan Metode Kualitatif, Kuantittatif dan Campuran. Yogya: Pustaka Pelajar
Giese, Cote. (2000). Academy of Marketing Science Review. Defining ConsumerSatisfaction. Vol 2000 No. 1 Available http:// www. amsreview.org/articlesgiese01-2000.pdf.