The Role of Job Rotation and Organizational Communication on Job Satisfaction and Employee Performance: Evidence from Jakarta’s Banking Industry
Main
Sitta Kusuma*
Employee performance is a key factor that determines organizational success because it directly affects productivity and competitiveness. In the banking sector, intense competition demands effective human resource management through strategies such as job rotation, organizational communication, and job satisfaction improvement. This paper aimed to identify and analyze the determinants that bear upon employee performance while simultaneously offering prescriptive insights for organizational leadership. The focal constructs examined as antecedents of performance encompass job rotation, organizational communication, and job satisfaction. Adopting a quantitative orientation, the investigation surveyed personnel within a banking institution located in the Special Capital Region of Jakarta, comprising 240 respondents deemed suitable for inclusion. Methodologically, the study employed descriptive exploration, assessments of construct validity and reliability, alongside Structural Equation Modeling (SEM) as the principal analytical apparatus. Empirical findings affirm that job rotation exerts a favorable and statistically significant influence on job satisfaction, organizational communication likewise yields a constructive and significant impact on job satisfaction, and both job rotation and organizational communication independently manifest positive and significant effects on employee performance. Further, job satisfaction itself emerges as a salient and significant driver of performance outcomes. These findings highlight the importance of effective job rotation and organizational communication in improving job satisfaction, which in turn strengthens employee performance in the banking sector.
Abuhashesh, M., Al-Dmour, R., & Ed Masa’deh, R. (2019). Factors that affect employees job satisfaction and performance to increase customers’ satisfactions. Journal of Human Resources Management Research, 2019, 2166–2184. https://doi.org/10.5171/2019.354277
Akbari, A., & Maniel, R. (2017). The effect of job rotation on employee performance. Research Journal of Management Reviews., 3(1), 21–26.
Al-Nashmi, M. M., & Almoayad, A. A. A. (2015). The influence of job rotation practices on employee motivation: A study among mobile network companies’ employees in Yemen. International Journal of Social Sciences and Humanities Research, 3(9), 44–72.
Alhassan, M. A., Ghazali, Z., & Ahmad, N. S. I. (2017). Relationship between organizational communication and job satisfaction in temporary work environment: an empirical study of plant turnaround workers. Global Business & Management Research:An International Journal, 9(1), 73–84.
Arikunto, S. (2013). Metode Penelitian kuantitatif kualitatif dan R&D. Alfabeta: Bandung.
Bangun, W. (2016). Manajemen Sumber Daya Manusia. In Jakarta: Erlangga Internatinal Journal.
Church, A. H. (1995). Managerial behaviors and work group climate as predictors of employee outcomes. Human Resource Development Quarterly, 6(2), 173–205.
Colquitt, L. (2013). Organizational behavior. New York: McGraw-Hill.
De Nobile, J. (2017). Organisational communication and its relationships with job satisfaction and organisational commitment of primary school staff in Western Australia. Educational Psychology, 37(3), 380–398. https://doi.org/10.1080/01443410.2016.1165797
Dessler, G. (2015). Human resource management. New York: Pearson Higher Education.
Dhanraj, D., & Parumasur, S. B. (2014). Perceptions of the impact of job rotation on employees, productivity, the organization and on job security. Corporate Ownership and Control, 11(4), 682–691. https://doi.org/10.22495/cocv11i4c7p10
Farahbod, F., Salimi, S. B., & Dorostkar, K. R. (2013). Impact of organizational communication in job satisfaction and organizational commitment. Interdisciplinary Journal of Contemporary Research in Business, 5(4), 419–430.
Frastika, A., & Franksiska, R. (2021). The Impact of Motivation and Environment on Employee Performance with Organizational Commitment as Intervening Variable. International Journal of Social Science and Business, 5(4), 551. https://doi.org/10.23887/ijssb.v5i4.39908
Giri, V. N., & Kumar, B. P. (2010). Assessing the impact of organizational communication on job satisfaction and job performance. Psychological Studies, 55(2), 137–143. https://doi.org/10.1007/s12646-010-0013-6
Hair Jr, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2018). SEM: An introduction. Multivariate Data Analysis: A Global Perspective, 5(6), 629–686.
Hasibuan, M. S. P. (2016). Manajemen sumber daya manusia edisi revisi. In Jakarta: Bumi Aksara.
Herlista, A., W, H. J., & Dewi, R. S. (2016). Pengaruh budaya organisasi, komunikasi organisasi terhadap kinerja karyawan melalui motivasi sebagai variabel intervening pada PT. PLN. Jurnal Ekonomi Diponegoro, 1(1), 11–20.
Holbeche, L. S. (2018). Organisational effectiveness and agility. Journal of Organizational Effectiveness, 5(4), 302–313. https://doi.org/10.1108/JOEPP-07-2018-0044
Javed, M., Balouch, R., & Hassan, F. (2014). Determinants of job satisfaction and its impact on employee performance and turnover intentions. International Journal of Learning and Development, 4(2), 120–140. https://doi.org/10.5296/ijld.v4i2.6094
Jean, K. N., Ngui, T. K., & Robert, A. (2017). Effect of Compensation Strategies on Employee Performance: A Case Study of Mombasa Cement Limited. International Journal of Innovative Social Sciences & Humanities Research, 5(3), 25–42.
Kaymaz, K. (2010). The effects of job rotation practices on motivation: a research on managers in the automotive organizations. Business and Economics Research Journal, 1(3), 69–85.
Keleş, H. N., & Fındıklı, M. A. (2016). The effect of the meaningfulness of work on job satisfaction, job stress and intention to leave. Global Journal of Business, Economics and Management: Current Issues, 6(2), 61. https://doi.org/10.18844/gjbem.v6i2.1370
Khan, F., Rasli, A. M., Yusoff, R. M., Ahmed, T., Rehman, A. ur, & Khan, M. M. (2014). Job rotation, job performance, organizational commitment: An empirical study on bank employees. Journal of Management Info, 1(3), 10–13. https://doi.org/10.31580/jmi.v3i1.8
Laia, S., & Dewi, A. F. (2023). Pengaruh Motivasi, Kepemimpinan Dan Pengawasan Terhadap Disiplin Kerja Pada PT. Pelindo Regional I Cabang Belawan. Jurnal Bintang Manajemen, 1(1), 119–130. https://doi.org/10.55606/jubima.v1i1.1097
Lu, Y., Guo, C., Lu, Y., & Gupta, S. (2018). The role of online communication in avoiding perceived restrictiveness of shopping websites: A social learning theory perspective. Nankai Business Review International, 9(2), 143–161. https://doi.org/10.1108/NBRI-11-2017-0063
Luthan, F. (2011). Organizational behavior: an evidence-based approach. New York America: Mc. Graw Hill Irwin.
Marhamah, N. N., Seno, A. H. D., & Nugraha, H. S. (2022). Pengaruh Beban Kerja dan Kompensasi terhadap Turnover Intention (Studi pada Karyawan Bagian Sewing PT. Sandang Asia Maju Abadi). Jurnal Ilmu Administrasi Bisnis, 11(3), 551–557. https://doi.org/10.14710/jiab.2022.35449
Mas’ud, F. (2004). Survai diagnosis organisasional konsep dan aplikasi. Semarang: Badan Penerbit Universitas Diponegoro.
Mathis, R. L., & Jackson, J. H. (2011). Human resource management: essential perspectives. San Francisco: Cengage Learning.
Nathan, P. E., Barlow, D. H., Reisberg, D., Zelazo, P. D., Friedman, H. S., & Adams, K. M. (2015). The Oxford Handbook of Leader-Member Exchange. The Oxford Handbook of Leader-Member Exchange, August 2016. https://doi.org/10.1093/oxfordhb/9780199326174.001.0001
O’Hair, D., Friedrich, G. W., & Dixon, L. D. (1995). Strategic communication in business and the professions. Houghton Mifflin.
Ortega, J. (2001). Job rotation as a learning mechanism. Management Science, 47(10), 1361–1370.
Ostroff, C. (1992). The relationship between satisfaction, attitudes, and performance: an organizational level analysis. Journal of Applied Psychology, 77(6), 963.
Otieno, B. B. A., Waiganjo, E. W., & Njeru, A. (2015). Effect of employee communication on organisation performance in Kenya’s horticultural sector. International Journal of Business Administration, 6(2), 138–158. https://doi.org/10.5430/ijba.v6n2p138
Pace, R. W., & Faules, D. F. (2013). Komunikasi organisasi strategi meningkatkan kinerja perusahaan. Bandung: Remaja Rosdakarya.
Redding, W. C., & Sanborn, G. A. (1964). Business and industrial communication: A source book. Harper & Row.
Rivai, V., & Mulyadi, D. (2015). Kepemimpinan dan perilaku organisasi. In Jakarta: Raja Grafindo Persada.
Robbins, S., Judge, T. A., Millett, B., & Boyle, M. (2013). Organisational behaviour. Pearson Higher Education AU.
Robbins, S. P., & Judge, D. (2007). Perilaku organisasi. Jakarta: Salemba Empat.
Saleem, S., & Amin, S. (2013). The Impact of Organizational Support for Career Development and Supervisory Support on Employee Performance : An Empirical Study from Pakistani Academic Sector. European Journal of Business and Management, 5(5), 194–207.
Saravani, S. R., & Abbasi, B. (2013). Investigating the influence of job rotation on performance by considering skill variation and job satisfaction of bank employees. Tehnicki Vjesnik, 20(3), 473–478.
Schuler, R. S., & Blank, L. F. (1976). Relationships among types of communication, organizational level, and employee satisfaction and performance. IEEE Transactions on Engineering Management, EM-23(3), 124–129. https://doi.org/10.1109/TEM.1976.6447173
So, I. G., Noerlina, Djunggara, A. A., Fahrobi, R., Simamora, B. H., & Ruangkanjanases, A. (2018). Effect of organisational communication and culture on employee motivation and its impact on employee performance. Pertanika Journal of Social Sciences and Humanities, 26(2), 1133–1142.
Suhud, U., Puter, C. D., & Wibowo, S. F. (2017). Measuring Brand Loyalty of Coffee Shop Visitors in Jakarta. ASEAN Marketing Journal, 9(1), 28–39.
Uzzi, B., & Lancaster, R. (2003). Relational embeddedness and learning: The case of bank loan managers and their clients. Management Science, 49(4), 383–399. https://doi.org/10.1287/mnsc.49.4.383.14427
Van Wyk, A. E., Swarts, I., & Mukonza, C. (2018). The influence of the implementation of job rotation on employees’ perceived job satisfaction. International Journal of Business and Management, 13(11), 89. https://doi.org/10.5539/ijbm.v13n11p89
Wulandini S, P. (2017). Pengambilan Keputusan Mahasiswa dalam Memilih Perguruan Tinggi Swasta di Pekanbaru. JSSH (Jurnal Sains Sosial Dan Humaniora), 1(2), 93. https://doi.org/10.30595/jssh.v1i2.1788
Zehra, N. (2015). Impact of job rotation on employee performance : the case of Pakistani banking industry. RADS, 2(2), 1–12.
Zubcsek, P. P., Katona, Z., & Sarvary, M. (2017). Predicting mobile advertising response using consumer colocation networks. Journal of Marketing, 81(4), 109–126.
