The Influence of Emotional Intelligence and Perceived Organizational Support on Employee Performance Through Job Satisfaction

Mazidatul Fadlilah; Dewie Tri Wijayati Wardoyo; Jun Surjanti

doi:10.55047/jhssb.v4i4.1833

The Influence of Emotional Intelligence and Perceived Organizational Support on Employee Performance Through Job Satisfaction

Mazidatul Fadlilah*

Dewie Tri Wijayati Wardoyo

Jun Surjanti

Keywords: Emotional Intelligence Employee Performance Job Satisfaction Organizational Support Perceived Organizational Support

The primary objective of this research is to examine how emotional intelligence, perceived support from the organisation, and satisfaction with one's job can impact the performance of employees, with a particular focus on the role of job satisfaction as a mediator in this process. In total, 227 participants from the workforce of a specific company were involved in the study. Responses were gathered through a survey with closed-ended questions rated on a 1-to-5 Likert scale, indicating differing levels of agreement. Analysis of the data was carried out using Structural Equation Modelling (SEM) with the use of AMOS software version 22. The findings of the research suggest that: (1) Employee performance is deeply impacted by emotional intelligence; (2) Emotional intelligence plays a role in determining job satisfaction; (3) The perception of organisational support has an impact on performance; (4) The perception of organisational support also influences job satisfaction; (5) Employee performance can be affected by job satisfaction; (6) Job satisfaction acts as a mediator between emotional intelligence and performance; and (7) Job satisfaction also acts as a mediator between perceived organisational support and performance. These findings highlight the importance of establishing a supportive work environment that fosters emotional and organisational well-being to enhance employee performance. The practical implications of this study for human resource management involve developing strategies to boost employee performance by enhancing emotional intelligence and strengthening perceptions of organisational support.

Afzali, A., Motahari, A. A., & Hatami-Shirkouhi, L. (2014). Investigating the Influence of Perceived Organizational Support, Psychological Empowerment and Organizational Learning on Job Performance: an Empirical Investigation. Tehnicki Vjesnik-Technical Gazette, 21(55), 623–629.

Arfara, C., & Samanta, I. (2016). The Impact of Emotional Intelligence on Improving Team-working: The Case of Public Sector (National Centre for Public Administration and Local Government - N.C.P.A.L.G.). Procedia - Social and Behavioral Sciences, 230(May), 167–175. https://doi.org/10.1016/j.sbspro.2016.09.021

Arshadi, N., & Hayavi, G. (2013). The Effect of Perceived Organizational Support on Affective Commitment and Job Performance: Mediating Role of OBSE. Procedia - Social and Behavioral Sciences, 84, 739–743. https://doi.org/10.1016/j.sbspro.2013.06.637

Berdiyana, M., Wardoyo, D. T. W., & Witjaksono, A. D. (2022). The Influence of Perceived Organizational Support, Job Satisfaction and Organizational Citizenship Behavior on Employee Performance. International Journal of Multicultural and Multireligious Understanding, 9(2), 314–324.

Bowling, N. A. (2007). Is the job satisfaction-job performance relationship spurious? A meta-analytic examination. Journal of Vocational Behavior, 71(2), 167–185. https://doi.org/10.1016/j.jvb.2007.04.007

Campbell, J. P., & Wiernik, B. M. (2015). The Modeling and Assessment of Work Performance. https://doi.org/10.1146/annurev-orgpsych-032414-111427

Eisenberger, R., & Huntington, R. (1986). Perceived Organizational Support (Vol. 71, Issue 3).

Fredrickson, B. L., Tugade, M. M., Waugh, C. E., & Larkin, G. R. (2003). What good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001. Journal of Personality and Social Psychology, 84(2), 365.

Goleman, D. (2000). Kecerdasan Emosional. Gramedia Pustaka Utama.

Hasan, A., Noreen, S., & Hafeez, M. (2018). The Relationship among Perceived Organizational Support, Trust, Job Satisfaction and Turnover Intention: A Study of Banking Sector in Pakistan. International Journal of Human Resource Studies, 8(4), 227. https://doi.org/10.5296/ijhrs.v8i4.13686

Lansart, T. A., Tewal, B., & Dotulng, L. O. . (2019). Pengaruh Kecerdasan Emosional, Dukungan Organisasi Dan KeadilanOrganisasional Terhadap Kinerja Pegawai Di Biro OrganisasiSekretariat Daerah Pemerintah Provinsi Sulawesi Utara. Jurnal EMBA, 7(4), 5593–5602.

Mangkunegara, A. P. (2010). Perilaku dan Budaya Organisasi Bandung. In PT Refika Aditama. Bandung. Refika Aditama.

Matakena, S., Mardhiyah, A., & Siregar, O. M. (2023). Effect of Work-Life Balance and Emotional Intelligence on Employee Performance: (Study on Employees of PT Bank Tabungan Negara Medan Branch Office Consumer Collection Recovery and Asset Sales Unit Division). JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS, 3(2), 283–294. https://doi.org/10.55047/jhssb.v3i2.878

Mohamad, M., & Jais, J. (2016). Emotional Intelligence and Job Performance: A Study among Malaysian Teachers. Procedia Economics and Finance, 35(October 2015), 674–682. https://doi.org/10.1016/s2212-5671(16)00083-6

Mukhtar, & Umar, S. (2017). Impact of Organizational Support and Justice on Employees Job Satisfaction in Kano State Polytechnic. 4(9S), 150–158.

Mursidta, S. (2017). Pengaruh perceived organizational support (persepsi dukungan organisasi) dan kepuasan kerja terhadap kinerja karyawan pada pt. varia usaha beton gresik. Jurnal Ilmu Manajemen, 5(1), 1–12.

Poon Teng Fatt, J. (2002). Emotional intelligence: For human resource managers. Management Research News, 25(11), 57–74. https://doi.org/10.1108/01409170210783223

Pusparini, P. A., Farida, N., & Widiartanto, W. (2014). Pengaruh Commitment Organizational dan (POS) terhadap Kinerja Karyawan Melalui (OCB) pada PT. Nasmoco Kaligawe. Jurnal Ilmu Administrasi Bisnis, 4(2), 420–429. https://ejournal3.undip.ac.id/index.php/jiab/article/viewFile/8332/8099

Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M., Jordan, P. J., & Zolin, R. (2016). Manager emotional intelligence and project success: The mediating role of job satisfaction and trust. International Journal of Project Management, 34(7), 1112–1122. https://doi.org/10.1016/j.ijproman.2016.05.012

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4). https://doi.org/10.1037/0021-9010.87.4.698

Rismawati, S. E., & Mattalata, S. E. (2018). Evaluasi Kinerja: Penilaian Kinerja Atas Dasar Prestasi Kerja Berorientasi Kedepan (Vol. 1). Celebes Media Perkasa.

Sarumpaet, C., & Tajib, E. (2023). The Influence of Organizational Culture and Employee Engagement on Employee Performance Through Job Satisfaction of Employees at Pt Generasi Teknologi Buana. Indonesian Journal of Economic & Management Sciences, 1(2), 129–142. https://doi.org/10.55927/ijems.v1i2.3790

Schlechter, A. F., & Strauss, J. J. (2008). Leader emotional intelligence, transformational leadership, trust and team commitment: Testing a model within a team context. SA Journal of Industrial Psychology, 34(1), 42–53.

Shamsuddin, N., & Rahman, R. A. (2014). The Relationship between Emotional Intelligence and Job Performance of Call Centre Agents. Procedia - Social and Behavioral Sciences, 129, 75–81. https://doi.org/10.1016/j.sbspro.2014.03.650

Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 4(2), 162–180.

Siengthai, S., & Pila-Ngarm, P. (2017). Evidence-based HRM: a Global Forum for Empirical Scholarship The interaction effect of job redesign and job satisfaction on employee performance. Iss International Journal of Productivity and Performance Management Chinese Management Studies Iss Downloaded by Universiti Putra Malaysia At, 4(05), 162–180.

Sims, R. R. (2002). Organizational success through effective human resources management. Bloomsbury Publishing USA.

Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage.

Steele, G. A., & Plenty, D. (2015). Supervisor-subordinate communication competence and job and communication satisfaction. International Journal of Business Communication, 52(3), 294–318. https://doi.org/10.1177/2329488414525450

Sy, T., Tram, S., & O’Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3). https://doi.org/10.1016/j.jvb.2005.10.003

Usman, F. (2019). Pengaruh Kecerdasan Emosi Dan Budaya Organisasi Terhadap Kinerja Melalui Kepuasan Sebagai Variabel Intervening Pada Pegawai Universitas Trunajaya Bontang. Forum Ekonomi, 21(2), 132–142.

Wahyuni, & Frendika. (2022). Pengaruh Emotional Intelligence terhadap Kepuasan Kerja Karyawan pada PT. X. Jurnal Riset Manajemen Dan Bisnis, 11–15. https://doi.org/10.29313/jrmb.v2i1.856

Wann-Yih, W., & Htaik, S. (2011). The Impacts of Perceived Organizational Support, Job Satisfaction, and Organizational Commitment On Job Performance In Hotel Industry. The 11th International DSI and the 16th APDSI Joint Meeting, Taipei, Taiwan, 12–16.