The Influence of Psychological Climate, Work-Life Balance, and Organizational Culture on the Performance of Account Representative (AR) Employees at KPP Madya Surabaya
Main Article Content
Dyah Ayu Kurniawati*
Sri Rahayu
Sundjoto Sundjoto
Rifda Fitrianty
A key challenge in enhancing organizational effectiveness lies in identifying the factors that most significantly drive employee performance within specific institutional contexts. The objective of this research is to analyze the effects of Psychological Climate, Work Life Balance, and Organizational Culture on the performance of Account Representatives at KPP Madya Surabaya. A quantitative methodology with an associative design is utilized to achieve this aim. The population consisted of 40 Account Representatives, all of whom were included as the research sample using a census method. Employing a Likert-scale questionnaire and multiple linear regression analysis, this study found that Psychological Climate, Work Life Balance, and Organizational Culture have both significant partial and simultaneous effects on employee performance. These findings indicate that positive perceptions of the work environment, balanced personal and professional life, and strong organizational cultural values contribute to improved employee performance. The coefficient of determination further demonstrates that most of the variation in employee performance can be explained by these three variables. This study concludes that strengthening Psychological Climate, Work Life Balance, and Organizational Culture is an essential strategy for enhancing the performance of Account Representatives at KPP Madya Surabaya.
Anggraeni, A. N., Cikusin, Y., & Hayat, H. (2021). Pengaruh Penerapan Manajemen Kinerja Terhadap Produktivitas Pegawai. Jurnal Mediasosian : Jurnal Ilmu Sosial Dan Administrasi Negara, 5(1), 29–46. https://doi.org/10.30737/mediasosian.v5i1.1551
Anugrah, P. G., & Priyambodo, A. B. (2021). Peran Work-Life Balance terhadap Kinerja Karyawan yang Menerapkan Work From Home (WFH) di Masa Pandemi COVID-19: Studi Literatur. Prosiding Seminar Nasional Psikologi Dan Ilmu Humaniora (SENAPIH), 340–349.
Arifin, M., & Muharto, A. (2022). Pengaruh Worklife Balance Terhadap Kinerja Karyawan (Studi Pada PT. Livia Mandiri Sejati Pasuruan). Jurnal Riset Ekonomi Dan Bisnis, 15(1), 37–46.
Azima, F., Magfirah, Hafid, H., Supu, R., Karim, A., & Ikram, A. A. (2023). Pengaruh Motivasi dan Iklim Psikologi terhadap Kinerja Pegawai Komisi Pemilihan Umum Kabupaten Majene. Manarang: Jurnal Manajemen Dan Bisnis, 1(2), 124–131.
Chandra, D., & Saryatmo, M. A. (2023). Pengaruh iklim psikologis terhadap kinerja karyawan yang dimediasi oleh workforce agility. Jurnal Manajemen Bisnis Dan Kewirausahaan, 7(3), 610–621. https://doi.org/10.24912/jmbk.v7i3.23873
Fahmi, I. (2022). Perilaku Konsumen teori dan aplikasi. Alfabeta.
Hair Junior, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Los Angeles: Sage.
Matakena, S., Mardhiyah, A., & Siregar, O. M. (2023). Effect of Work-Life Balance and Emotional Intelligence on Employee Performance: (Study on Employees of PT Bank Tabungan Negara Medan Branch Office Consumer Collection Recovery and Asset Sales Unit Division). JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS, 3(2), 283–294. https://doi.org/10.55047/jhssb.v3i2.878
Nadapdap, B. F., & Harahap, K. (2023). Pengaruh Work-Life Balance dan Lingkungan Kerja terhadap Kinerja Karyawan. Transekonomika: Akuntansi, Bisnis Dan Keuangan, 3(5), 827–842. https://doi.org/10.55047/transekonomika.v3i5.523
Oktaviani, A., & Sihombing, T. (2022). The Effect of the Work Environment on Employee Morale in the Medan City Population and Civil Registry Office. Journal of Humanities, Social Sciences and Business (JHSSB), 2(2), 389–400. https://doi.org/10.55047/jhssb.v2i2.502
Praveena, A., & Fonceca, C. (2023). Organizational Culture and Its Influence on Employee Behavior. 14, 2945–2949. https://doi.org/10.24327/ijrsr.2024.1404.0605
Prawirosentono, S. (2008). Manajemen Sumber Daya Manusia, Kebijakan Kinerja Karyawan: Kiat Membangun Organisasi Kompetitif Era Perdagangan Bebas Dunia. BPFE UGM.
Wiyanto, W., & Idrus, M. (2021). Pengaruh Budaya Organisasi terhadap Kinerja Karyawan pada PT. Putra Sinar Permaja (South Quarter). Jurnal Disrupsi Bisnis, 4(1), 1–12. https://doi.org/10.32493/drb.v4i1.8690
Yuliansyah, Y. R., & Yosepha, S. Y. (2023). Pengaruh Budaya Organisasi terhadap Kinerja Karyawan di Perusahaan. Prosiding SEMANIS: Seminar Nasional Manajemen Bisnis Fakultas Ekonomi Dan Bisnis Universitas Pelita Bangsa, 307–312.
